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We will provide updates as necessary.","created_at":"2025-12-21T07:00:21.434Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-21T07:00:21.434Z","display_at":"2025-12-21T07:00:21.434Z","deliver_notifications":true,"tweet_id":null,"id":"snqdmswzqh40","incident_id":"2bwkfc1h1m56","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"operational","new_status":"under_maintenance"},{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-12-21T06:00:21.514Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-21T06:00:21.514Z","display_at":"2025-12-21T06:00:21.514Z","deliver_notifications":true,"tweet_id":null,"id":"3ql1ynhv28j5","incident_id":"2bwkfc1h1m56","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Search, indexing, and AI-powered features on the platform will be temporarily impacted during scheduled maintenance (8 hours starting at 8 AM CEST / 2 AM EDT). 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AWS is working to resolve the issue.","created_at":"2025-10-20T14:18:27.944Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T14:18:27.944Z","display_at":"2025-10-20T14:18:27.944Z","deliver_notifications":true,"tweet_id":null,"id":"g0fpz6p54xc8","incident_id":"k6w0w7ms87vx","custom_tweet":null,"affected_components":[{"code":"rb237whd1hx8","name":"Frontify SelfService Application - DataCenter US","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Frontify SelfService Application - DataCenter US","created_at":"2018-11-13T09:40:36.190Z","updated_at":"2026-03-12T15:04:07.120Z","position":5,"description":null,"showcase":true,"start_date":null,"id":"rb237whd1hx8","page_id":"w7dbdrjkdh1g","group_id":null}]},{"name":"Partial outage due to AWS issue","status":"resolved","created_at":"2025-10-20T11:56:24.676Z","updated_at":"2025-10-20T11:56:24.736Z","monitoring_at":null,"resolved_at":"2025-10-20T11:56:24.725Z","impact":"none","shortlink":"https://stspg.io/m4pbhc6gtp6q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T11:56:24.673Z","reminder_intervals":"[]","id":"3r8wp7wjl7jn","page_id":"w7dbdrjkdh1g","incident_updates":[{"status":"resolved","body":"We recently experienced a partial outage caused by a global Amazon Web Services (AWS) issue. This led to temporary disruption of file processing and degraded performance across some other functionalities.\n\nAWS has since mitigated the issue, and all Frontify services are now fully operational.\n\nIf you continue to experience any issues, please contact our support team at support@frontify.com.","created_at":"2025-10-20T11:56:24.725Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T11:56:24.725Z","display_at":"2025-10-20T11:56:24.725Z","deliver_notifications":true,"tweet_id":null,"id":"w304l37p3fpk","incident_id":"3r8wp7wjl7jn","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"operational","new_status":"operational"},{"code":"rb237whd1hx8","name":"Frontify SelfService Application - DataCenter US","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Frontify Enterprise Application - DataCenter US","created_at":"2018-10-24T08:25:23.889Z","updated_at":"2025-12-21T10:15:25.231Z","position":2,"description":"Application cluster for enterprise customers","showcase":true,"start_date":null,"id":"ynb1429d4b7c","page_id":"w7dbdrjkdh1g","group_id":null},{"status":"operational","name":"Frontify SelfService Application - DataCenter US","created_at":"2018-11-13T09:40:36.190Z","updated_at":"2026-03-12T15:04:07.120Z","position":5,"description":null,"showcase":true,"start_date":null,"id":"rb237whd1hx8","page_id":"w7dbdrjkdh1g","group_id":null}]},{"name":"Search functionality improvement","status":"completed","created_at":"2025-03-19T14:21:33.767Z","updated_at":"2025-04-06T10:40:29.389Z","monitoring_at":"2025-04-06T10:32:35.305Z","resolved_at":"2025-04-06T10:40:29.365Z","impact":"maintenance","shortlink":"https://stspg.io/0gvz4r7fc9wl","scheduled_for":"2025-04-06T07:00:00.000Z","scheduled_until":"2025-04-06T11:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-04-06T06:00:22.263Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-03-19T14:21:33.762Z","reminder_intervals":null,"id":"qnw49vcypmjb","page_id":"w7dbdrjkdh1g","incident_updates":[{"status":"completed","body":"All systems are operating as expected","created_at":"2025-04-06T10:40:29.365Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-06T10:40:29.365Z","display_at":"2025-04-06T10:40:29.365Z","deliver_notifications":true,"tweet_id":null,"id":"wvm1c9xbd64g","incident_id":"qnw49vcypmjb","custom_tweet":null,"affected_components":[{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"operational"}]},{"status":"verifying","body":"All maintenance tasks have been finished successfully.","created_at":"2025-04-06T10:32:35.305Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-06T10:32:35.305Z","display_at":"2025-04-06T10:32:35.305Z","deliver_notifications":true,"tweet_id":null,"id":"k29gkwrlypy9","incident_id":"qnw49vcypmjb","custom_tweet":null,"affected_components":[{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-04-06T07:00:21.609Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-06T07:00:21.609Z","display_at":"2025-04-06T07:00:21.609Z","deliver_notifications":true,"tweet_id":null,"id":"rndk7np468p9","incident_id":"qnw49vcypmjb","custom_tweet":null,"affected_components":[{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-04-06T06:00:22.158Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-06T06:00:22.158Z","display_at":"2025-04-06T06:00:22.158Z","deliver_notifications":true,"tweet_id":null,"id":"l6cqpgkl4kxl","incident_id":"qnw49vcypmjb","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Search, indexing, and AI-powered functionalities on the platform will be temporarily affected during scheduled maintenance (4 hours starting at 9 AM CEST / 3 AM EDT). New changes and uploads (in guidelines or libraries) will not appear in search results immediately. All updates will be processed within the maintenance window, and no data will be lost.","created_at":"2025-03-19T14:21:33.825Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-19T14:21:33.825Z","display_at":"2025-03-19T14:21:33.825Z","deliver_notifications":true,"tweet_id":null,"id":"93tbxdrx2w7b","incident_id":"qnw49vcypmjb","custom_tweet":null,"affected_components":[{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Frontify Enterprise Application - DataCenter EU","created_at":"2018-10-24T08:29:35.681Z","updated_at":"2026-07-24T14:04:30.892Z","position":3,"description":"Application cluster for enterprise customers","showcase":true,"start_date":null,"id":"2q2j4xwdn7d5","page_id":"w7dbdrjkdh1g","group_id":null}]},{"name":"Search functionality improvement","status":"completed","created_at":"2024-12-02T16:29:49.846Z","updated_at":"2024-12-15T13:02:50.104Z","monitoring_at":null,"resolved_at":"2024-12-15T13:02:50.085Z","impact":"maintenance","shortlink":"https://stspg.io/tf10qly56k57","scheduled_for":"2024-12-15T07:00:00.000Z","scheduled_until":"2024-12-15T15:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2024-12-15T06:00:22.900Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2024-12-02T16:29:49.839Z","reminder_intervals":null,"id":"kt01kpfl6vwv","page_id":"w7dbdrjkdh1g","incident_updates":[{"status":"completed","body":"Maintenance finished. All search and indexing functionalities are operational.","created_at":"2024-12-15T13:02:50.085Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-15T13:02:50.085Z","display_at":"2024-12-15T13:02:50.085Z","deliver_notifications":true,"tweet_id":null,"id":"ym35n2mm1cbl","incident_id":"kt01kpfl6vwv","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"operational","new_status":"operational"},{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Maintenance finished on DataCenter US. All search and indexing functionalities are operational.","created_at":"2024-12-15T08:21:20.119Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-15T08:21:20.119Z","display_at":"2024-12-15T08:21:20.119Z","deliver_notifications":true,"tweet_id":null,"id":"t5l8sz3sbw26","incident_id":"kt01kpfl6vwv","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"under_maintenance","new_status":"operational"},{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2024-12-15T07:00:21.253Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-15T07:00:21.253Z","display_at":"2024-12-15T07:00:21.253Z","deliver_notifications":true,"tweet_id":null,"id":"hjb2s56dsvv4","incident_id":"kt01kpfl6vwv","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"operational","new_status":"under_maintenance"},{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2024-12-15T06:00:22.787Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-15T06:00:22.787Z","display_at":"2024-12-15T06:00:22.787Z","deliver_notifications":true,"tweet_id":null,"id":"6199b4zwxt9k","incident_id":"kt01kpfl6vwv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Search and indexing functionalities on the platform will be temporarily affected during maintenance (5–8 hours starting 8AM CET (2AM EST)). New changes and uploads (in guidelines or libraries) will not appear in search results. All updates will be processed within the maintenance window, and no data will be lost.","created_at":"2024-12-02T16:29:49.901Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-02T16:29:49.901Z","display_at":"2024-12-02T16:29:49.901Z","deliver_notifications":true,"tweet_id":null,"id":"qf17ny2xkzx2","incident_id":"kt01kpfl6vwv","custom_tweet":null,"affected_components":[{"code":"ynb1429d4b7c","name":"Frontify Enterprise Application - DataCenter US","old_status":"operational","new_status":"operational"},{"code":"2q2j4xwdn7d5","name":"Frontify Enterprise Application - DataCenter EU","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Frontify Enterprise Application - DataCenter US","created_at":"2018-10-24T08:25:23.889Z","updated_at":"2025-12-21T10:15:25.231Z","position":2,"description":"Application cluster for enterprise customers","showcase":true,"start_date":null,"id":"ynb1429d4b7c","page_id":"w7dbdrjkdh1g","group_id":null},{"status":"operational","name":"Frontify Enterprise Application - DataCenter EU","created_at":"2018-10-24T08:29:35.681Z","updated_at":"2026-07-24T14:04:30.892Z","position":3,"description":"Application cluster for enterprise customers","showcase":true,"start_date":null,"id":"2q2j4xwdn7d5","page_id":"w7dbdrjkdh1g","group_id":null}]},{"name":"Service Interruption","status":"resolved","created_at":"2024-04-16T11:15:00.000Z","updated_at":"2024-04-17T12:44:54.027Z","monitoring_at":null,"resolved_at":"2024-04-16T11:15:00.000Z","impact":"major","shortlink":"https://stspg.io/q70ps81jh8v1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-04-17T12:44:34.267Z","reminder_intervals":null,"id":"x4mryvqhvv02","page_id":"w7dbdrjkdh1g","incident_updates":[{"status":"resolved","body":"We are continuously working on enhancing our platform. Those ongoing improvements are implemented in small, iterative steps, and rigorously tested. During a database migration, a deadlock situation occurred for yet unknown reasons. This affected all our EU customers and caused a downtime of approximately 10 minutes. At no time did this compromise the security of our platform.\nUpon detecting the issue, we immediately took corrective actions and fixed the issue promptly. Once the immediate cause was identified and the deadlock resolved, all services were operational again.\nWe are currently conducting a root cause analysis to prevent future occurrences and to extract valuable insights about what happened.\nThank you for your understanding as we continue to refine our processes and enhance the reliability of our product.","created_at":"2024-04-17T12:44:34.312Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-17T12:44:34.312Z","display_at":"2024-04-16T11:15:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"6sk82l3lc39d","incident_id":"x4mryvqhvv02","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}