Newly uploaded assets aren't visible within the libraries.

Incident Report for Frontify

Resolved

All remaining index jobs finished successfully. If you still experience issues with asset display, please contact Frontify support.

Posted Nov 17, 2022 - 16:32 UTC

Monitoring

The issue has been addressed. We are monitoring the additional reindexing today to ensure no additional issues come up.

Posted Nov 17, 2022 - 08:00 UTC

Update

Still working on the last big libraries.

Posted Nov 17, 2022 - 05:45 UTC

Update

We are working on the last big libraries

Posted Nov 17, 2022 - 02:05 UTC

Update

We are still recreating the index while more and more libraries should be up to date.

Posted Nov 16, 2022 - 23:32 UTC

Update

We are recreating the index for the overview of assets within the libraries. First customers should start to see assets they uploaded today.

Posted Nov 16, 2022 - 22:00 UTC

Update

We are currently working on a fix.

Posted Nov 16, 2022 - 20:35 UTC

Identified

Currently freshly uploaded assets aren't visible within the libraries.

Posted Nov 16, 2022 - 17:07 UTC

This incident affected: Frontify Enterprise Application - DataCenter US.