The affected service has been restarted and all systems are back to normal.
Posted Dec 22, 2021 - 15:01 UTC
Identified
A short 24-minute outage for non-Enterprise users occurred today around 13:21 pm UTC resulting in a 504 timeout error page. This was caused by the failure of one of the servers due to power issues at our hosting provider AWS.
The application is running again, but there might be several residual issues that affect some functionalities. We are monitoring them as we expect an update on the issue from AWS.
A further statement will provide more details once the hosting provider issue is completely addressed on their end.
Posted Dec 22, 2021 - 13:57 UTC
This incident affected: Frontify SelfService Application - DataCenter US.